Shipping Policy

FedExFedEx

HSGI uses either US Postal Priority Mail or FedEx for most shipments. Shipments to APO/FPO addresses are ONLY available via USPS Priority Mail. No FedEx or other 'expedited' shipping methods can be used for APO/FPO addresses. Shipping is charged for all domestic and international orders. Rates are subject to change without notice.

Expedited shipping is available at extra cost (except APO/FPO addresses) only on in stock items. Next Day, Two-Day and Three-Day shipping times start from the date the items SHIP, not the date of your order. If you have any questions about this, contact us before placing your order. Orders, on in stock items, being shipped via USPS that are received prior to 2:00 EST, usually are processed and shipped that day. Orders, on in stock items, being shipped via FedEx that are received prior to 3:00 EST also will be shipped out that day as well. All orders received after these stated times will be shipped out the next business day. The buyer is responsible for all shipping charges, customs, duties, taxes, etc., in their country, and are responsible for ensuring that the product(s) they order are legal in their country. We are not responsible for any items confiscated by your government, customs or other agencies. INTERNATIONAL ORDERS: International Online Orders, by default FedEx Expedited is automatically chosen. Please change this option to USPS or another FedEx option if not desired. HSGI is not responsible for Duties or Taxes implied by the receiver's government. HSGI reserves the right to make changes in shipping method if we feel that it will benefit the customer. If a questionable situation occurs, HSGI will make contact by phone or most likely by e-mail over other possible issues. HSGI will hold an order for 2 weeks, while attempting to contact customer. If customer cannot be contacted, HSGI reserves the right to cancel the order without any further notice. If USPS is chosen, it is via US Postal Global Express Mail (GEMS). FedEx is available, and more costly than GEMS, but provide higher service levels and communication. While we do everything we can to ensure prompt delivery, we will not be held responsible for foreign postal or delivery services. If you have any questions about this, please contact us before placing your order.

ITEM AVAILABILITY: We strive to have most items in stock. However, there will be occasions when we are out of an ordered item. We will do our best to advise you of these situations and you will have the option of backordering or canceling your order. In most situations like this, HSGI will promptly construct that item and get it shipped as fast as it possibly can.