Shipping Policy

Special Notice:

ITEM AVAILABILITY: We strive to have most items in stock. However, most of the time, products are made to order. Our goal is to promptly construct the items on your order and get it shipped to you as fast as we possibly can.

HSGI uses either US Postal Priority Mail or FedEx for most shipments. Shipments to APO/FPO addresses are ONLY available via USPS Priority Mail. No FedEx or other 'expedited' shipping methods can be used for APO/FPO addresses. Shipping is charged for all domestic and international orders. Rates are subject to change without notice.

Please note that shipping times are in addition to manufacturing times. The buyer is responsible for all shipping charges, customs, duties, taxes, etc., in their country, and are responsible for ensuring that the product(s) they order are legal in their country. We are not responsible for any items confiscated by your government, customs or other agencies. INTERNATIONAL ORDERS: International Online Orders, by default FedEx Expedited is automatically chosen. Please change this option to USPS or another FedEx option if not desired. HSGI is not responsible for Duties or Taxes implied by the receiver's government. HSGI reserves the right to make changes in shipping method if we feel that it will benefit the customer. If a questionable situation occurs, HSGI will make contact by phone or most likely by e-mail over other possible issues. HSGI will hold an order for 2 weeks while attempting to contact customer. If customer cannot be contacted, HSGI reserves the right to cancel the order without any further notice. If USPS is chosen, it is via US Postal Global Express Mail (GEMS). FedEx is available, and more costly than GEMS, but provides higher service levels and communication. While we do everything we can to ensure prompt delivery, we will not be held responsible for delivery services. If you have any questions about this, please contact us before placing your order.